Frequently Asked Questions
Everything you need to know about shopping with the Academy Museum Store.
What are your standard shipping times and rates?
We offer several shipping options including standard, expedited, and international delivery. Standard domestic orders typically arrive within 5-7 business days. Shipping rates are calculated at checkout based on the weight of your order and the destination.
What is your return policy for online purchases?
We accept returns on most items within 30 days of purchase, provided they are in their original, unused condition with all packaging intact. Please note that certain items, such as limited edition prints or final sale merchandise, may not be eligible for return.
Do Academy Museum members receive a discount?
Yes, Academy Museum members enjoy a 10% discount on most items in the store. To apply your discount online, please ensure you are logged into the account associated with your membership before completing your purchase.
How can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website. You can also view your order status by logging into your account on our website.
Are the products sold online the same as those in the physical museum store?
Our online store features a curated selection of our most popular items, including exclusive exhibition catalogs and film-related memorabilia. While many items are available both online and in-person, some unique or fragile pieces may be exclusive to our Los Angeles gallery location.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as Apple Pay, Google Pay, and PayPal for a secure and seamless checkout experience.